Write a response to the following questions

1. Analyze the four performance measures of cost, quality, duration, and customer satisfaction. What additional metrics or measurement could be important (beyond the additional measurement of size noted in the text)?
2. Compare and contrast quantitative versus qualitative data in evaluating performance of IT systems. Is one data collection methodology better at assessing the overall effectiveness of operations?

Response should be 1-2 pages or at least 500 words.