Activity

Now, identify help desk job stressor FACTORS. Based on your on your understanding of help desk operations and job stress, make a list of 10  different FACTORS (like office politics – employees who are paid more believe they are superior, rude co-workers who don’t do their own job)  in a help desk environment that can increase or decrease the job stress experienced by agents. Define in a sentence or 2 sentences what each of your 10 factors is and means.