Answer two questions that are documented on the following pages. Ensure that you justify your answers for the two questions. You have all the appendices that you need to provide justification(s) for your answers!!!

Since the final exam is similar in content of homeworks, the following guidelines apply:

Page 1

Specific content

What you can do

What you cannot do

Alternative strategies not recommended

Definitions: you can use the exact same definitions (assuming they are accurate), word for word, from your homework in your final exam.

Reasons why each strategy is inappropriate: you cannot use the same information that you documented in your homework. Rather, these reasons must be different since this is a different case study and your reasons should be different!

If you copy and use exact text for any of the

reasons, this is plagiarism and may result in

you earning 0 points for entire question.

Your recommended strategy for questions 1 and 2

Description of strategy: this must be original text with nothing copied from homework 3 or 4.

Description of strategy: you cannot copy text from either homework 3 or 4. Instead, you must use different words in your description.

Justification for vendor or internal strategy

You must create original text.

You cannot copy and use exact text for your justification.

Your ability to justify/support your recommendations reveals if you understand the material. Therefore, your thoroughness is one criterion on which your grade will be determined!!!!

The following guidelines apply to writing your final exam:

1. Use word for your document.

2. Write in a businesslike manner:

a. Be brief and to the point. However, use complete sentences.

b. Use bullet points throughout your exam.

c. Do not use contractions since this would not be used in any type of a formal report. This

especially applies to consulting reports that would be provided at the end of a project.

d. Run spell check feature in word to lessen chance of having such errors in your final exam.

3. If I pointed out any issue in your homework 3 or 4 reports, be sure to correct this in your final exam.

4. Again, do not use the same justification as you did in your homework assignments!!!! This is because the environment is totally different in the final exam’s case study as well as the fact that this is considered plagiarism.

The above issues are crucial to earning a passing grade, since your final exam submission should be a compilation of what you learned during the quarter. Again, remember to write this in a businesslike manner. I do not grade on volume of information; rather, i grade on the level of accuracy and thoroughness throughout your exam. Also, it is possible to be thorough and brief at the same time!!!Page 2

Question #1 (worth 50 out of 100 points)

Question #1 is about Disaster Recovery. See the following questions you need to answer:

Question 1: Document your recovery strategy for the hardware/software used by the “Jacksonville regional operations” documented in “Appendix 2—RTOs and RPOS for applications by department.” (note: the departments included in Jacksonville regional operations are: a) customer relations; b) Claim Payment Activities; c) Customer Phone Contact; and d) Utilization Mgmt.).

Provide a disaster recovery strategy only for the following 3 software applications (and related hardware) that are highlighted in yellow on the appendix 2 spreadsheet:

1. CAS

2. PCS

3. Workflow Routing

Even though we are concerned about , we also need to consider the operations in Mesa, Arizona and San Antonio, Texas when we design our disaster recovery strategy. The reason is that these two offices perform the same functions as the Jacksonville Regional Operations, with employees using the same hardware and software as those in the Jacksonville Regional Operations. In fact, the 3 hardware and software items reside in the Jacksonville Technology/Image Center are accessed by employees in these 3 locations.

Your recovery strategy should be designed for the “worst case scenario,” which means a complete destruction of the Jacksonville Technology/Image Center. Justify your recommendation(s) using any information in the description of the client, appendices, etc. (hint: the documents that will help you answer this question are listed on page 5 of this document.)

Use the following as a guideline to ensure that you cover all the points documented below:

1. List hardware/software and RTOs and RPOs indicated.

2. Choose the technology strategy(ies) and document the name of the strategy.

3. Describe your strategy by documenting the following:

a. How strategy will work?

b. Vendor/internal strategy?

Do not provide a strategy for any other hardware/software items in appendix 2.

Jacksonville’s Operation

Software

Hardware

# servers

RTO

RPO

CAS

Midrange

40

4 hours

0

PCS

Mainframes

4

4 hours

1 day

Workflow Routing

LAN servers

15

4 hours

1 day

Page 3

c. Justify vendor/internal strategy: also, explain why you are selecting an internal or external location, which means provide detailed justification.

4. Evaluate strategies not recommended in comparison to your recommended strategy:

a. Evaluate each strategy not recommended: document the following for each strategy not

recommended:

i. A thorough description of the strategy (this is the definition that you may copy from your

homework#3) and

ii. Why each strategy is inappropriate for the hardware/software used by the Jacksonville regional operations. (this is not the disadvantages of the strategy. Rather, document why each one is inappropriate for the hardware/software used by the Jacksonville regional operations.)

• Continuous availability strategy:

• Replication/high availability strategy:

• Electronic vaulting strategy:

• The warm site strategy:

• Remote journaling strategy:

• Cold site/shell site strategy:

• Quick ship (purchase at time of disaster) strategy:

• Reciprocal agreement strategy:

5. Wrap-up of analysis

a. What advantages would there be for your recommended strategy? What are the disadvantages for this strategy???

The recommended strategy

b. Document any other reason for choosing the strategy.

Remember, do not include work area recovery strategies in your answer to question #1.

Reference documents to use for this question:

1. “Develop Disaster Recovery (technology) Strategiesv14” 2. “How to Select Technology Recovery Strategies”

Followed are some Disaster Recovery Strategies that you need to consider. Also, you may consider,

perhaps, Cloud Disaster Recovery strategies (Optional for extra marks☺).

Page 4

Question #2 (worth 50 out of 100 points)

Question #2 is about work Area Recovery. See the following questions you need to answer:

Question 2: for employees in “Jacksonville Regional Operations” only, what work area recovery approach do you recommend for the requirements documented in the following document “final—Apdx1—work area recovery requirements.” Again, justify your recommendation(s) based upon information in the description of the client, Appendices, etc. (note: the departments included in Jacksonville regional operations are: a) customer relations; b) claim pmt. Activities; c) customer phone contact; and d) utilization mgmt.)

These departments are highlighted in yellow in appendix 1. Only provide a work area recovery strategy for these departments only.

Address the following:

1. Document the RTO for work area recovery. To gather the work area recovery requirements, refer to

appendix 1.

i. How many seats do you need initially?? What is the RTO for work area?? (make sure that your work area recovery facility can accommodate the # of seats needed at the 1-month period.)

Choose the work area recovery strategy and document the name of the strategy. Describe your strategy by documenting the following:

How strategy will work: describe how your strategy will work in detail. (example, if you recommend relocate to vendor facility, describe how it will work in the company’s environment.)

o Critical!!! If you select an internal strategy or a reciprocal agreement strategy, you must also discuss how/when you will acquire PCs, phones, tables, chairs, etc.

o If an internal strategy, you also need to explain how you will accommodate these employees in another office(s). You must be very specific and detailed when you describe how this will work.

Vendor/internal strategy: document if you will use a vendor facility (external strategy) to house your equipment or one of your internal locations (the latter is an internal strategy). (remember that this company has multiple facilities in which you may locate your hardware for your strategy if you choose an internal location. Note: if you choose one of these facilities, you must document which facility you will use and why you selected it.)

Justify vendor/internal strategy: also, explain why you are selecting an internal or external location, which means provide detailed justification.

2. 3.

I.

II.

III. 4.

 Evaluate strategies not recommended in comparison to your recommended strategy:

I. Evaluate each strategy not recommended: document the following for each strategy not

recommended:

a. A thorough description of the strategy (the strategy definition) and

b. Why each strategy is inappropriate for the Jacksonville regional operations and their requirements (refer to pages 18 and 19 of the BIA for information on departments included in the Jacksonville regional operations). (this is not the disadvantages of the strategy. Rather, document why each strategy is inappropriate for the work completed by the Jacksonville regional operations.)

5) wrap-up of analysis

I. What advantages would there be for your recommended strategy? What are the disadvantages for this strategy???

Remember, do not include the technology strategy documented in question 1 as that is for disaster recovery and not work area recovery. This question is for work area recovery only!!!!

Reference documents to use for this question:

1. “Business Recovery (work area recovery) Strategies” 2. “Work Area Recovery Strategy Decisions”