discussion question on Customer Experience Management- I Only need 5-7 sentences to address questions. No intro or conclusion needed!

 

Please respond to the following: “Customer Experience Management”

  • Examine the potential mutual benefits that are afforded to health care organizations and their respective customer populations when health care organizations design and manage all-encompassing customer experiences. Provide an example of such potential mutual benefits to support your rationale.
  • Appraise the value of the innovation guidance for the assembly and management of customer experiences provided by Bernd Schmitt’s CEM framework. Provide at least two (2) specific examples of CEM framework that apply within a health care organization with which you are familiar.

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Healthcare INPATIENT AND OUTPATIENT SERVICES – APA citation guidelines

At some point in your professional career, you may work within or alongside inpatient and outpatient settings. Working in these settings can be similar to working in two completely different “health care worlds.” What exactly are the differences between outpatient and inpatient medicine? Fundamentally, inpatient means checking into the hospital or care facility, while outpatient defines health care that can be administered without staying at the hospital. However, what has been prescribed above is the most basic terms of outpatient and inpatient services. 

Please watch this short clip:

https://www.youtube.com/watch?v=q2Llj2Om6QM

Outpatient Treatment vs. Inpatient Treatment: An Honest Comparison 

Develop a more complete appreciation of the inpatient setting. 

References should be no more than 5 years old. Web sites are only acceptable when accessing a government site. Web sites should only be from reliable sources.

Based on your findings, write a graduate level comparative analysis of inpatient and outpatient services that clearly addresses the following:

  • 1. Identify and describe an inpatient setting (e.g., acute inpatient units, inpatient rehabilitation, skilled nursing, etc.) and an outpatient setting to include the services provided, key personnel within the department, and how this department supports or is supported by other departments.
  • 2. Identify, describe, and evaluate a current trend that is currently impacting inpatient and outpatient services. These can be trends related to technology, supply and demand, political climate, regulatory, demographic changes, or patient care.
  • 3. Analyze the trends, and thinking as a health care administrator, how do you capitalize on these trends to improve operation and bottom line performance? How can you mitigate the negative impact of the trends? 

Length: 3-4 pages, not including the title or reference page(s). 

For additional information on how to write a comparative analysis review the following source:

https://writingcenter.fas.harvard.edu/pages/how-write-comparative-analysis 

Assignment Expectations

  1. Conduct additional research to gather sufficient information to justify/support your comparative analysis.
  2. Limit your response to a maximum of 4 pages.
  3. Include an introduction and conclusion in your paper. 
  4. Support your case with peer-reviewed articles, with at least 3 or 4 references. Use the following link for additional information on how to recognize peer-reviewed journals: http://www.angelo.edu/services/library/handouts/peerrev.php.
  5. You may use the following source to assist in your formatting your assignment: https://owl.english.purdue.edu/owl/resource/560/01/.
  6. For additional information on reliability of sources review the following source: https://www.edb.utexas.edu/petrosino/Legacy_Cycle/mf_jm/Challenge%201/website%20reliable.pdf

4 pages only with 3-4 references required!

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nursing

 

Research is used in all facility, in all departments. “Nursing research is a systematic process of inquiry that uses rigorous guidelines to produce unbiased, trustworthy answers to questions about nursing practice” (Houser, 2015). I work for The Villages Regional Hospital. In our hospital, we use research at all times. In our hospital, we use Evidence-Based Practice (EBP). The hospital that I work for is a small hospital and we do not have a research committee. After asking several people I work with they were not aware of having a research committee. I think research is an important component of clinical practice. Houser (2015) states nursing research aims to generate new knowledge to inform the practice of nursing. I think it is important to be informed and have knowledge as a nurse because patients always have questions. I believe from experience if you know why you are doing what you are doing the patients trust you more. For instance, if we have an EMS IV put in that comes to the medical floor, we have 24 hours to change the IV. Patients hate needles as much as I do, but if we explain to them the reason why we have to change they immediately agree to. My peers and clinical educator told me that changing IV that were from the EMS is not done in a sterile technique and have a higher risk of infection.

Several reasons why nurses can use research are to be able to practice from others research and knowing evidence exists. They are able to explore the phenomena and describe the effects of the evidence in health. They can find solutions to existing problems. Nurses can also test traditional approaches to patient care for continued relevance and effectiveness.

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week 8 discussion

Locate an article from a peer-reviewed nursing journal where a practice change was made based on research, preferably a change that could relate to your area of practice or organization. Note: You are seeking to find an evidence-based article that describes some change in practice that was based on research; this is all about applying research, not doing research. Thus, you are not looking for a research article, but you are looking for an article that uses evidence from research to make a change.

Describe the change made and comment on the strength of the research evidence utilized and the whether the change led to improved patient outcomes.

Note any barriers to change that were identified and how they were overcome.

End your discussion with a reflection on how this article is useful to you as you consider your role as an advanced practice nurse leading others to use the best evidence to strengthen nursing practice and improve nursing-sensitive patient outcomes.

at least 3 references 

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Stages of Life Essay and Interview

Write a 500-750-word essay on the Stages-of-Life and the influence of age in health care from a patient’s perspective. Interview a friend or family member about that person’s experiences with the health care system. You may develop your own list of questions.

Suggested questions:

  1. Do you feel that your stage-of-life had any effect on your interaction with health care professionals?
  2. Which areas of the hospital or clinic were most concerned with your well-being and feelings?
  3. Was your family with you during this hospital stay or outpatient visit?
  4. Was your family included in your treatment, such as post-procedure instructions?

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Immunization Presentation, 10 SLIDE POWERPOINT PRESENTATIONN

Immunization Presentation

Directions

For this Assignment you are creating a PowerPoint® presentation. Your presentation audience is the community. The topic is immunization/ vaccination. Information should include herd immunity, types of immunity related to vaccination, immunization effects on the individual, and community as well as the worldwide effects of immunization. Additionally, content should include vaccination trends, myths, disease statistics for those conditions prevented with vaccination, and pediatric vaccination schedule/s. Legal, ethical, and cultural considerations should be addressed.

Master’s-prepared nurse educators, leaders, nurse practitioners and all specialty nursing fields are contributors to health promotion in populations across the life span. This Assignment is focused on the child and adolescent immunization, health information, epidemiology and surrounding influences. You should apply the topic towards your area of specialty focus as it relates to health promotion and epidemiology.

The presentation must have speaker notes per slide; 1–3 paragraphs. There is no audio or voice in this assignment. The PowerPoint should be developed in a professional design and style; succinct, not overly wordy, with a tasteful amount of elegant text and visual appeal, as well as accurate and complete content. 

Number of content slides are 10, not to exceed 12. Title slide and reference slide required and not included in the total. This presentation should adhere to appropriate APA formatting and citation style.

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scope

  

Please use the website below and other peer review or scholarly articles. Please paraphrase and this work needs in-text citation. Reference from 2015-2020. Please use the rubric as a guide and compare your answer with the rubric Please remember to upload the Turnitin report

Del5

Competency

Analyze legal components related to nursing practice.

Scenario

Your nurse manager has asked you to identify some key points from best practices in guarding against malpractice and to develop a small reminder resource for the staff nurses. The resource could be designed to attach to the back of a name badge or put into a small notebook that reminds them of the key steps for best practice and the standards of care for legal responsibility and malpractice.

Instructions

Create a legal resource for nursing staff that:

· Examines the definition of standards of care and scope of practice within your state.

· Determines the essential elements of nursing malpractice.

· Appraises best practices for legal compliance.

· Provides stated ideas with professional language and attribution for credible sources with correct APA citation, spelling, and grammar in the legal resource.

Rubric

Exemplary examination of the definition of standards of care and scope of practice with comprehensive supporting details.

Exemplary determination the essential elements of nursing malpractice with comprehensive supporting examples.

Exemplary appraisal of best practices for legal compliance with comprehensive supporting examples

Provided stated ideas with professional language and attribution for credible sources with correct APA citation, spelling, and grammar in the legal resource.

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Google

Now that we have discussed why the library databases would be useful for your EBP project, what are some things you can utilize Google Scholar for?

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3/2

Name two different methods for evaluating evidence. Compare and contrast these two methods.

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Discussion Post

PLEASE ANSWER ALL QUESTIONS IN ONE THREAD

Science

After reading your scholarly resources, describe one implementation model that is significant for the success of policy implementation.

Application

Select a topic of interest to you and identify a health policy that addresses the problem. Using the concept you learned this week on policy implementation, did the policy meet its projected goals? What impact did the policy have on its targeted population?

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