discussion

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Customer Service

Interpersonal communication skills in a customer-service oriented field such as medical assisting are an important necessity within medical
facilities. Describe in detail how customer-service is important as a receptionist, in the office and on the telephone.

How can customer-service be optimized in person and telephonically with patients, staff members and vendors?

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Post#4

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Re:Topic 5 DQ 2

 

 

 

I have come across an example of an article (“Quiz”, rather) that asks participants “What Is More Likely to Kill You? Some of the comparisons are cheetahs (1) to falling out of bed (600); vending machines (2) to volcanoes (200); falls (8.8/100,000) to accidental poisonings (11.6/ 100,000), and icicles (100/ year) to lightning (51/ year). This article does use a few reputable sources- the falls to accidental poisoning ratios reference the CDC (which is an acceptable source for the American population. Of note, this article was obtained on the internet with the question “What is more likely to kill you?” The article caters to a worldwide audience, not just to Americans. The world hosts many different interfering independent variables that are not considered).
In some cases, the author makes a generalization about (the whole of) what is likely to kill you, by comparing 2 completely different populations. For example, the comparison between icicles and lightning cites an article in the British newspaper Telegraph regarding Russian icicle fatalities (reported at 5 in one year; not 100 per year as the “quiz” purports) compared with lightning fatality statistics reported by the (US) NOAA. Not only are the sources statistically incompatible (regarding reputability and sampling techniques used), but the separate populations are not further compared for all variables. For example, statistics are not presented on lightning strikes in Russia, or icicle-related deaths in America (and from an Alaskan, trust me, they occur); nor does the article obtain a sample of any other population in the world. However, the story makes generalizations regarding the larger population from isolated occurrences and samples, and presents flawed “statistics” to a world-wide-web audience.
Speaking of audiences, Wong & Hockenberry et. al (2005) stated that falls and trauma-related accidents kill the most toddlers and pre-schoolers per year; not accidental poisonings as the author Perry maintains (Perry cites the CDC, for adult American deaths). As a geriatric nurse, I also believe that falls kill more elderly people than poisonings. I’m assuming that the article makes assumptions that the audience is American and middle-aged, judging by the way that “facts” are presented that are relevant to this audience only. It fails to account for the population or audience as a whole. Furthermore, generalizations that are made do not hold true for all age-groups (or even geographical) categories of the “population”, or audience

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NUR-502 Topic 4 DQ 1

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Explain, in your own words, the difference between the three paradigms: human needs, interactive, and unitary process. Which of these best fits your philosophy of nursing?

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NUR-502 Topic 4 DQ 2

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Select one of the grand or middle-range nursing theories. How does the theory demonstrate evidence of the utilization of social, behavioral, or bioscience theories?

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International Comparison of Data

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The World Health Organization’s “Statistical Information System” is an interactive database that allows you to compare health indicators for multiple countries. For this Assignment, you will compare data from the two countries (Turkey and Pakistan) you selected for the Discussion with the United States (i.e., compare the same countries (Turkey and Pakistan)  in both the Discussion and the Assignment).

In preparation for this Assignment, consider the value of using standardized quantitative health measures or indicators to compare information internationally. Examine the definitions of indicators presented in the Learning Resources, including pages 55–62 of the Shi and Singh (2015) textbook.

Use the WHO website found in this week’s Learning Resources to examine country statistics and profiles. Create a table to record data related to three health indicators for the three countries (i.e., the two (Turkey and Pakistan) you have selected to compare with the United States, for a total of three countries) as illustrated in the Week 6 Example document (located in the Learning Resources).

Once your table is complete, compare the data and analyze it in light of the information presented in this week’s Learning Resources and the research you conducted for the Discussion. What insights does this comparison give you about health and disease within the U.S. health care delivery system and the systems of the two (Turkey and Pakistan) other countries you selected?

The Assignment

Write a paper in which you:

·         Identify the two (Turkey and Pakistan) countries that you are comparing with the United States.

·         Define the three health indicators you have selected for your analysis and explain why you chose them.

·         Include the table you created to record and compare your data.

·         Summarize the results of your comparison, sharing at least two insights that you gained through this analysis of health and disease in the United States and your two selected countries.

General Guidance on Assignment Length: Your Assignment should be 2–3 pages, excluding a title page and references. Refer to the Week 6 Assignment Rubric for grading elements and criteria. Your Instructor will use the rubric to assess your work.

Required Resources

Readings

·         Shi, L., & Singh, D. (2015). Delivering health care in America: A systems approach (6th ed.). Burlington, MA: Jones & Bartlett.

o    Review Chapter 1, “An Overview of US Health Care Delivery” (pp. 20–28)

o    Chapter 2, “Beliefs, Values, and Health” (pp. 52–73)

o    Review Chapter 13, “Health Policy” (pp. 510–531)

o    Chapter 14, “The Future of Health Services Delivery” (pp. 557–558)

Use the following websites as needed to identify countries on which to focus in your Discussion postings and the Assignment:

·         The International Statistical Institute. (2015). Developing countries. Retrieved from https://www.isi-web.org/index.php/resources/developing-countries

·         The World Bank. (n.d.). Country and lending groups. Retrieved March 27, 2015, from http://data.worldbank.org/about/country-and-lending-groups

Use the following website to conduct research on health system characteristics for your Discussion postings:

·         OECD. (n.d.). Retrieved March 27, 2015, from http://www.oecd.org

Use the following resources for the Assignment:

·         World Health Organization. (n.d.). Countries. Retrieved from http://www.who.int/countries/en/

·         Document: Week 6 Example (PDF)

Optional Resources

·         Central Intelligence Agency. (2014). The world factbook. Retrieved from https://www.cia.gov/library/publications/the-world-factbook/

·         The Commonwealth Fund. (2013). International profiles of health care systems, 2013. Retrieved from http://www.commonwealthfund.org/~/media/files/publications/fund-report/2013/nov/1717_thomson_intl_profiles_hlt_care_sys_2013_v2.pdf

·         The Commonwealth Fund. (2015). Country comparison. Retrieved from http://www.commonwealthfund.org/interactives-and-data/us-compare-interactive#?ind=4&compare=CAN

·         The Henry J. Kaiser Family Foundation. (n.d.). Global health policy. Retrieved March 27, 2015, from http://globalhealth.kff.org/

 

·         Bill & Melinda Gates Foundation. (n.d.). Retrieved March 27, 2015, from http://www.gatesfoundation.org/

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Nursing homework help

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A 52-year-old African American male presents to an urgent care center complaining of urinary frequency and nocturia. The symptoms have been present for several months and have increased in frequency over the past week. He has been unable to sleep because of the need to urinate at least hourly all day and night. He does not have a primary care provider and has not seen a doctor in more than 10 years. His father died when he was a child in an automobile accident, and his mother is 79 years old and has hypertension. The patient has no siblings. His social history includes the following: banker by profession, divorced father of two grown children, non-smoker, and occasionally consumes alcohol on weekends only.

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DNP-810 Topic 6 DQ 1

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Discuss how genetic and genomics can play a role in a demand for new health services and how it may impact health care expenditures in the aging population. Give one example.

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Nursing homework help

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 I need one page only. NO APA format. about nursing homes.

  1. What are your upcoming week’s specific learning goals and objectives?
  2. What is your upcoming week’s detailed schedule at your community practice experience placement?
  3. Were there any placement items/issues that occurred this week that you feel your instructor should be aware of that are private in nature and are more appropriately shared here than in the discussion board with your classmates?
  4. Give a brief description of an objective you worked on this week. Make sure to cite at least one reference showing how your objective relates to the public health knowledge you’ve studied during this course or the public health course. You may choose to reference your e-text, journal articles, or videos you’ve studied during these courses or you may find an outside reference on your own to further enhance your public health knowledge and practices.

Remember, your journal entries are an important aspect of clinical learning as they serve to help you reflect upon and get the most out of your community practice experience. Therefore, your journal entry should include the who, what, where, and when of your community practice experience. Remember, this should simulate a dialogue that would normally take place face-to-face with your community practice experience instructor.

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Educational Brochure

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I need an educational brochure written at a low level of educational understanding (elementary school) for the urologic disorder Urinary Tract Infection.

Include the following:

  1. Definition of the disease, incidence, causes, symptoms, and treatment.
  2. Provide resources for the client/family to obtain additional information.

Cite sources in APA Editorial format. Please include pictures and diagrams and include references.

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Assignment 1 and 2

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Assignment 1

Developing professional goals is critical to guiding your career and transitioning to become a practicing NP. The goals that you develop should be SMART. SMART goals are: Specific, Measurable, Attainable, Relevant, and Time-specific (Massachusetts Institute of Technology Human Resources, n.d.). Keeping your goals SMART will increase your chances of meeting or exceeding your professional career goals.

For this Assignment, you will identify three short-term and three long-term goals. You also will explain how each goal relates to your professional career development and how you might achieve each of these goals.

 

For this Assignment, write a paper that is no more than 2 pages long that addresses the following:

· Identify at least three short-term goals (1-2 years)

· Identify at least three long-term goals (3-5 years)

· Explain why you selected each goal and how they relate to your professional career development

· Create a strategic plan that explains how you might achieve each of these goals

http://hrweb.mit.edu/performance-development/goal-setting-developmental-planning/smart-goals

 

Assignment 2

A self-assessment is an opportunity for you to review what you have learned in the program, evaluate your clinical skills, and develop goals before exiting the NP program. For this assignment, you will complete the Risk Control Self-Assessment Checklist for Nurse Practitioners and identify your areas of strength and weakness. You also will explain how you plan to improve on these weaknesses, as well as how you plan to master clinical skills you have not obtained prior to exiting NP program.

To prepare:

· Complete the Risk Control Self-Assessment Checklist for Nurse Practitioners

· Review preceptor and faculty evaluations in Meditrek for all completed clinical courses

· Consider your strengths and weaknesses

· Review types of patients treated and clinical procedures performed

By Day 7

Write a 2- to 3-page paper that addresses the following:

· Identify at least three strengths

· Explain why you consider these strengths and what you can do to maintain them in your practice

· Identify at least three weaknesses

· Explain how you plan to address each weakness

· Examine at least three clinical skills you need to obtain prior to exiting the program

· Explain how you plan to master the clinical skills before exiting NP program

· Analyze the history of advanced practice nurses and the emerging role of your specialty area, and discuss what contributions you plan to make to advance the nursing profession

Risk control self assessment

http://www.hpso.com/Documents/Risk%20Education/individuals/NP_RM_Checklist_2012.pdf

 

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